gx99's Privacy Policy
Your personal information matters to us — here we explain in detail how we collect, store, and keep it secure.
1 Introduction
gx99 is a trusted online betting platform for players in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains what personal information gx99 collects, how that information is used and stored, and what steps we take to protect it.
By using this platform, you acknowledge that you have read this Policy and understood its terms. Continuing to use our services means you consent to the processing of your information under this Policy.
2 Information We Collect
gx99 may collect the following types of information from you in various circumstances:
2.1 Registration & Account Information
- Your full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address and mobile number
- Username and password (passwords are always stored in encrypted form)
- Payment-related information (bKash, Nagad, or Rocket number)
2.2 Identity Verification Information
- National ID (NID) or passport details
- Proof of address (when required)
- Selfie or photo ID (at the time of account verification)
2.3 Transaction Information
- Deposit and withdrawal amounts and dates
- Betting history and gaming activity
- Bonus usage information
2.4 Technical & Usage Information
- IP address, browser type, and operating system
- Device identification information (Device ID)
- Site access times and navigation data
- Cookies and session data
3 How We Use Your Information
gx99 uses your information only for legitimate and specific purposes, as follows:
3.1 Account Management & Service Delivery
We use your information to create and manage your account, process transactions, award bonuses, and ensure service quality.
3.2 Identity & Age Verification
As part of the Know Your Customer (KYC) process, your age is verified and your identity is confirmed. Only individuals aged 21 or above may use this platform.
3.3 Security & Fraud Prevention
We analyse information to ensure account security, prevent fraud and money laundering, and detect suspicious activity.
3.4 Customer Support
Our 24/7 support team may access your account and transaction information to resolve your issues.
3.5 Responsible Gaming
We monitor your gaming behaviour to promote responsible gaming practices and provide assistance when needed.
3.6 Communications
We use your contact information to send important service-related notices, account updates, and relevant information.
4 Cookie Policy
The gx99 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the site to function properly — maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences (such as language).
- Analytics Cookies: Help us understand how the site is used and improve the experience.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some site functions.
5 Sharing Information with Third Parties
gx99 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
5.1 Payment Processing Partners
Information required to process transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. These partners operate under their own privacy policies.
5.2 Game Providers
Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical information to deliver gameplay services. This information is used solely for the purpose of operating games.
5.3 Legal Obligations
We may be required to disclose information in response to legal proceedings, court orders, or valid requests from regulatory authorities.
5.4 Business Changes
In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you before any such change takes place.
6 Data Storage & Security
gx99 applies industry-standard security measures to protect your personal information.
6.1 Security Methods
- SSL (Secure Socket Layer) encryption — all data transmitted between you and our servers is sent in encrypted form.
- Passwords are always stored in hashed and salted form — no one will ever see your actual password.
- Two-Factor Authentication is available.
- Regular security audits and Penetration Testing.
- Least-privilege access policy — only authorised staff can access your information.
6.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
6.3 Response to a Data Breach
In the event of a data security breach, we will take immediate action and notify affected users as quickly as possible.
7 Your Rights & Controls
You have certain fundamental rights over your personal information, which gx99 respects:
7.1 Right to Access
You may request to know what information we hold about you at any time. Contact our support team to make this request.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this request may be limited in cases involving legal obligations, fraud prevention, or ongoing disputes.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted — for example, while a dispute about the accuracy of the data is ongoing.
7.5 Opt Out of Marketing Communications
You may opt out of promotional communications at any time. However, important service-related notices will continue to be sent.
8 Privacy of Minors
gx99's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. Age is verified at the time of registration, and creating an account by providing false information is a violation of our Terms & Conditions.
If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
9 Third-Party Links & Services
The gx99 platform may occasionally reference third-party services (such as payment service providers). These third-party services have their own privacy policies, for which gx99 is not responsible. We recommend that you read the privacy policy of the relevant service separately.
10 International Data Transfers
gx99's servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that your information remains protected in accordance with the standards of this Policy and that adequate safeguards are in place.
11 Changes to This Policy
gx99 reserves the right to update or change this Privacy Policy at any time. If any significant changes are made, we will notify you via your registered email or through a clear notice on the site.
The date of each update will be noted at the top of this page. Continued use of the site after any change indicates that you have accepted the updated policy.
12 Governing Law
This Privacy Policy is governed by applicable laws and regulations. Any dispute relating to this Policy will first be sought to be resolved through negotiation. If no resolution is reached through negotiation, applicable legal processes will be followed.
Have a question? We're here to help
For any questions about the Privacy Policy or your information, contact us directly.
Log in to gx99Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7
- Language: Support is available in both Bengali and English
After receiving your request, our team will get back to you as soon as possible. We treat all privacy-related requests with the utmost seriousness.