gx99 Terms and Conditions — Your Rights and Responsibilities

1 General Provisions and Definitions

These terms and conditions ("Terms") govern the use of the gx99 platform and all related services. The words and terms listed below are used in this document with the meanings defined here.

1.1 Key Definitions

• "Platform" means the gx99 website, mobile version, and all associated digital services.
• "User" means any person who has created an account at gx99 or is using the services.
• "Account" means a user's personal registered account.
• "Balance" means the total funds available in a user's account.
• "Bonus" means any promotional reward or credit granted by gx99.
• "Services" means the online betting, slots, casino games, and related features provided through gx99.

1.2 Application of the Terms

These terms apply to all pages, services, promotional offers, and any new features added to the platform in the future. gx99 reserves the right to update these terms at any time. Continuing to use the platform after changes take effect constitutes acceptance of the new terms.

2 Account Registration and Eligibility

2.1 Age Limit and Eligibility

All of the following conditions must be met to use gx99 services:

• You must be at least 21 years old (21+).
• You must have an active bKash, Nagad, or Rocket account registered in your own name.
• You must not reside in an area where online betting is completely prohibited.
• Your account must not have been previously closed or suspended by gx99.

2.2 One Account Per Person

Each user may operate only one account. If multiple accounts belonging to the same person are detected, all accounts may be immediately closed and the associated balances may be forfeited.

2.3 Providing Accurate Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false or misleading information may result in account closure and forfeiture of funds.

2.4 Account Verification

gx99 reserves the right to verify any account at any time. If a verification request is not responded to, the account may be temporarily suspended.

3 Deposit and Withdrawal Policy

3.1 Accepted Payment Methods

gx99 currently supports transactions through three mobile financial services:

• bKash — BRAC Bank's mobile wallet service
• Nagad — Bangladesh Post Office's digital financial service
• Rocket — Dutch-Bangla Bank's mobile banking service

3.2 Minimum Amounts

• Minimum deposit: ৳500 (five hundred taka) for each method.
• Minimum withdrawal: ৳1,000 (one thousand taka).

3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. This time may increase if verification or security checks are required.

3.4 Transaction Responsibility

The user is solely responsible for providing accurate mobile wallet account details. gx99 is not liable for delayed or failed transactions caused by incorrect information.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit up to a maximum of ৳8,000. For example, depositing ৳1,000 will add ৳1,000 as a bonus, bringing the total balance to ৳2,000.

4.2 Wagering Requirements

Before withdrawing the welcome bonus, you must wager 15 times (15x) the bonus amount. This requirement applies only to the bonus amount — not the deposit amount. For example, for a ৳1,000 bonus, you must wager ৳15,000 (1,000 × 15).

4.3 General Bonus Terms

• Each bonus may be used only once per user.
• Bonuses will be cancelled in cases of fraudulent activity or use of multiple accounts.
• gx99 reserves the right to modify or cancel any promotional offer.
• Bonuses cannot be converted directly to cash; they may only be used for betting on the platform.

4.4 VIP Program

The gx99 VIP program has three tiers, each offering weekly cashback:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.

Advancement to a VIP tier depends on the user's activity and participation on the platform.

5 User Conduct and Prohibited Activities

5.1 Permitted Use

The gx99 platform may be used for personal entertainment and lawful betting. Users must always use the platform honestly and fairly.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Operating multiple accounts belonging to the same person.
• Following artificial or fraudulent betting patterns to obtain bonus benefits.
• Using automated software, bots, or scripts to conduct transactions on the platform.
• Operating an account using a third party's identity.
• Attempting to undermine the platform's security systems.
• Using the platform with the intent to harass or harm other users.
• Using the platform for money laundering or other illegal financial activities.

5.3 Consequences of Violations

Violating the prohibitions listed above may result in gx99 suspending or closing the account without notice and forfeiting the balance.

6 Security and Privacy

6.1 Account Security

Each user is fully responsible for keeping their account password and login details secure. Passwords should not be shared with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

6.2 Data Protection

gx99 protects users' personal information with SSL encryption. We never sell your personal data to third parties. For more details, please read our Privacy Policy.

6.3 Fair Play Policy

gx99 is committed to ensuring a fair and transparent gaming environment. Our game system is regularly tested and operates using Random Number Generation (RNG) technology, which ensures complete impartiality.

7 Intellectual Property Rights

All content on the gx99 platform — including logos, designs, text, graphics, software, and databases — is the exclusive property of gx99 or is used under appropriate licenses. Users are not granted any permission to copy, redistribute, or use this content for commercial purposes.

Using gx99's trademarks, service marks, or logos without written permission is strictly prohibited.

8 Limitation of Liability

8.1 Service Availability

gx99 makes every effort to keep the platform running without interruption; however, temporary downtime may occur due to technical maintenance, server updates, or unavoidable circumstances. gx99 is not liable for any loss resulting from such interruptions.

8.2 Liability for Betting Decisions

Every betting decision made on the platform is entirely the user's own decision. gx99 bears no responsibility for financial losses. Betting is a risky activity — only spend money that you can afford to lose without affecting your standard of living.

8.3 Third-Party Provider Liability

gx99 is not directly liable for software errors or issues from third-party game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. However, we will do our best to assist you in the event of such issues.

9 Account Closure and Suspension

9.1 Closure by the User

Any user may request to close their account at any time. Before making the request, any balance remaining in the account should be withdrawn. Account closure requests must be submitted via the support email.

9.2 Suspension or Closure by gx99

gx99 may suspend or close an account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or deception.
• Operating an account under a false identity.
• Direction from law enforcement authorities.
• Operating multiple accounts.

9.3 Self-Exclusion at the Request of Responsible Gaming

As part of responsible gaming, a user may voluntarily request to temporarily or permanently exclude themselves from the platform. For more details, please read our Responsible Gaming page.

10 Dispute Resolution and Amendments

10.1 Complaint Submission Process

If you have any dispute related to a transaction or gaming, please first contact us through our 24/7 live chat support or send a detailed email to [email protected]. We provide assistance in both Bengali and English.

10.2 Resolution Process

After receiving a complaint, our team will review the matter, verify the relevant information, and take appropriate action. We are committed to handling every complaint fairly and impartially.

10.3 Amendment of Terms

gx99 reserves the right to amend these terms and conditions at any time. A notice will be published on the platform before any amendment takes effect. Continued use of the platform after an amendment constitutes acceptance of the new terms and conditions.

11 Contact & Support

Contact us for any questions or clarifications regarding these terms and conditions:

• Live Chat: Available 24/7, contact us directly through the platform.
• Email: [email protected]
• Language: Support is available in Bengali and English.