gx99 Responsible Gaming:
Keep your fun within limits
Entertainment should not become a burden — gx99 is committed to providing you with all the tools and information you need to play in a healthy, safe, and informed way.
Important: gx99 is for those aged 21 and above only. Opening an account or placing bets without confirming your age is strictly prohibited.
Gaming is for entertainment, not a source of income
At gx99, we believe that online betting is a form of entertainment — like watching a film or enjoying a cricket match. Our goal is to provide players in Bangladesh with a safe, transparent, and responsible environment for entertainment.
However, we know that for some people gambling can become a problem. That is why gx99 provides multiple protective tools to help you stay in control. On this page you will find all those tools, guidelines, and support information.
Responsible gaming means understanding your own limits, sticking to a budget, and not letting gambling pressure pull you away from family or work. Remember with every session — winning and losing are both normal. No betting strategy guarantees 100% success.
For those aged 21 and above only
gx99 strictly prohibits minors from using the platform. A national ID card or passport may be required to confirm age during account verification.
Tools for your control
gx99 helps you manage your gaming experience with awareness — use the tools below at any time.
Set a deposit limit
Set a daily, weekly, or monthly deposit limit. If you try to exceed the set limit, gx99 will automatically block the transaction. Reducing this limit takes effect immediately; increasing it is subject to a waiting period.
Temporary break (Time-Out)
If you feel you need a short break, take a time-out from 24 hours up to 30 days. During this time you will not be able to log in to your account or place bets. Once the break ends, your account becomes active automatically.
Self-Exclusion
If you feel your gambling is getting out of control, choose a long-term self-exclusion. Once this option is activated, it cannot be cancelled before the set period through the support team. This is a strong protection measure.
Betting history & budget review
View your account's transaction history at any time. Keep a clear record of how much you have deposited, how much you have spent, and how much you have won. Players who stay aware are the ones who enjoy themselves in the long run.
Set a loss limit
If you do not want to continue playing after losing a certain amount, set a loss limit. When the limit is reached, the system will automatically stop you. This is one of the best ways to protect your budget.
24/7 assistance
Contact gx99 via live chat or email at any time — in Bengali or English. Our team is always ready for any questions related to responsible gaming. Email: [email protected]
Recognise the signs of problem gambling
If you or someone you know shows any of the signs below, seek help right away. It is easier to take action at the early stage of a problem.
Remember, asking for help is not a sign of weakness — it is courage. gx99 is always by your side.
Feeling the urge to keep betting repeatedly to recover lost money.
Spending much more time or money on gambling than planned.
Withdrawing from family, friends, or work to focus only on gambling.
Feeling restless, irritated, or anxious when not gambling.
Taking loans or selling essential belongings to fund gambling.
Hiding the amount and time spent gambling from family.
The Golden Rules of Responsible Gaming
Before playing on gx99, ask yourself a few simple questions. This habit will keep you in control at all times and help make your gaming experience enjoyable.
- Set a budget: Decide on a fixed amount that, even if lost, will not affect your daily life. Never bet more than that amount.
- Respect your time limit: Decide in advance how long you will play. Set an alarm and stop when the time is up — whether you are winning or losing.
- Do not expect to win: Betting is never a reliable source of income. The outcome of every bet is uncertain — always keep this truth in mind.
- Do not play under the influence of alcohol or medication: When your mental state is not normal, your ability to make decisions is reduced — avoid betting at such times.
- Do not chase losses: After losing in a session, the "let me keep trying" mindset is the most harmful. Take a break instead and come back with a clear head.
- Let your family know: Tell a family member or a trusted friend about your betting habits. They can help you stay within healthy limits.
Financial Limits & Security
The minimum deposit on gx99 is just ৳500 and the minimum withdrawal is ৳1,000. These limits encourage players to start with a small budget and play responsibly. Transactions can be made easily through three familiar mobile wallets — bKash, Nagad, and Rocket.
Withdrawing your winnings typically takes between 30 minutes and 3 hours. Deposited funds and bonus funds are kept clearly separate, so you can always tell which part of your balance is your own money and which is a bonus.
How to Set Up Protections
Log In
Log in to your gx99 account and go to Account Settings.
Open the Responsible Gaming Menu
Click on the "Responsible Gaming" option.
Choose Your Limits
Set a deposit limit, loss limit, or time-out — whichever suits your needs.
Contact Support
For self-exclusion or any other assistance, speak with us via 24/7 live chat.
gx99 Support is always by your side
For any issue with gambling, a request to lock your account, or any other need, contact us — support is available in both Bengali and English.
Questions About Responsible Gaming
Enjoy gx99 Responsibly
Cricket betting, slots, or live casino — enjoy everything while staying within your set limits. If you have questions, check the FAQ.